Once you are in our database, an individual account is established, so we may set up all your future trips with absolute accuracy. We also update your account with emergency contacts, special instructions (for example: pick up at si de door, recent knee surgery, etc.), preferred payment method, Medicaid number (if applicable), and other specific details our drivers need to know about you when they arrive for your transport. After all, the more information we have about you, the more prepared we can be, giving you the best possible experience.